Commission care
Shipping & Returns
Made by hand and delivered with care. Every TazRugs commission is created specifically for your space and followed from the first rows on the loom to its final destination.
Making &
Delivery
Most commissions take approximately 6–13 weeks, depending on their size, technique and complexity. Your estimated completion date is confirmed before production begins.
We share weekly photo or video updates throughout the making. Once your rug has been finished and quality checked, we provide final images for review against the confirmed commission. The remaining 50% balance is then paid before dispatch.
Your rug is sent directly from Morocco. Complimentary tracked delivery is included with every commission. Delivery estimates begin once your rug has been dispatched; most international shipments arrive within approximately 5–10 business days. Customs processing or carrier delays may extend this timeframe. We share your tracking details and continue monitoring the shipment until delivery.
Changes &
Cancellations
Changes or cancellations can be requested before materials are prepared or weaving begins. Once production has started, the 50% deposit becomes non-refundable and cancellation is no longer possible.
Any later change we can accommodate may affect the price and completion date. We will confirm these details with you before proceeding.
Returns &
Delivery Issues
Rugs created to your chosen dimensions, design, colours, materials or specifications cannot be returned or exchanged.
Your commission details are confirmed before weaving, with weekly updates and final images shared before dispatch.
Every rug is woven and finished by hand. Minor variations in dimensions, colour tone, motif placement, pile, edges and fringe are part of its handmade character and are not considered defects.
If your rug arrives with visible transit damage, please contact us within 48 hours of delivery, where possible, and include photographs of the rug and its packaging so we can raise the matter promptly with the carrier. For any issue with workmanship, please contact us as soon as possible. We will review it carefully and work with you to find the most appropriate solution. Wherever a reasonable solution is possible, we will do everything we can to make it right.
Here when you need us
Need help with your commission?
Whether you have a question before ordering or need support with an existing commission, we’re here to help.